Toshiba Support Forums: Protege Z930-108

Impressum | Forum terms of use | Privacy statement | Toshiba Worldwide

Forum Home

Help

My Profile

Exit Forums

Welcome to the Toshiba Support Forum, created for customers and enthusiasts to share knowledge, solve problems and discuss technology. To join the discussion, please login or register.

TOP SUPPORT SITES

Thread:

Protege Z930-108 - Fingerprint error after full recovery

Forum Content Key

	Indicates new content items added
	Indicates content items updated
	Indicates content items read

Welcome, Guest
Guest Settings

This thread is locked - replies are not allowed.

This question is answered.

Search in this Forum

Back to Thread List

	Replies: 2 - Pages: 1 - Last Post: 19-Jul-2012 23:16 Last Post By: assex	Threads: [ Previous \| Next ]

BCN

Posts: 5
Registered: 18/07/12

Protege Z930-108 - Fingerprint error after full recovery
Posted: 18-Jul-2012 19:03

I had to use the SSD recovery option (full recovery). When I started to setup the labtop again, the fingerprints cannot be enrolled, as there is coming up a message:
Operation failed. The same fingerprint already exists.
However, in the list of fingerprints, there are not the ones I would like to use.

Help is very much appreciated. Thanks.

BCN

Posts: 5
Registered: 18/07/12

Re: Protege Z930-108 - Fingerprint error after full recovery
Posted: 19-Jul-2012 21:30

in response to: BCN

Well, after writing an email to customer support in Spain ( I just got an answer to call a costly number) and calling customer support, where they did not find an answer I was left alone to see if I can find a solution.
Lucky me, I did:
If you go to "control panel/biometric devices/change settings" and switch the biometric device off, ALL fingerprints get deleted. And you can start from the beginning.

assex

Posts: 1,853
Registered: 25/09/09

Re: Protege Z930-108 - Fingerprint error after full recovery
Posted: 19-Jul-2012 23:16

in response to: BCN

Happy to hear everything is ok.
Thanks for the feedback.

Pages: 1

Back to Thread List

Threads: [ Previous | Next ]

Legend
	Master: 700 + pts
	Scholar: 300 - 699 pts
	Aficionado: 150 - 299 pts
	Enthusiast: 50 - 149 pts
	Beginner: 0 - 49 pts
	Helpful Answer (5 pts)
	Correct Answer (10 pts)