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Webcam is not working on my Satellite L650-10G
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This question is not answered. Helpful answers available: 2. Correct answers available: 1.

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Permlink Replies: 7 - Pages: 1 - Last Post: 30-Aug-2012 15:41 Last Post By: Francesco_1
Johan1991

Posts: 4
Registered: 09/07/12
Webcam is not working on my Satellite L650-10G
Posted: 09-Jul-2012 20:06 		 
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Hello !

First of all, I have to say I am a French user. For many months, my webcam hasn't work anymore. The pre installed Toshiba Webcam application disappeared so I tried many times to install again the driver found on the Toshiba website without success.

Today, I decided to install Windows 7 as if my computer was new, as on the first day. I thought it would help to cope definitely with this problem but once the setup finished, I couldn't find the Toshiba Webcam application. This is strange because this application must be on my computer the first time I used it.

Does this mean that my webcam is broken ? Would you have a solution

Thanks
Johan
xaver

Posts: 2,098
Registered: 10/02/05
Re: Webcam is not working on my Satellite L650-10G
Posted: 10-Jul-2012 08:11   in response to: Johan1991 in response to: Johan1991 		 
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Today, I decided to install Windows 7 as if my computer was new...
It was very good decision. It is the best way to check hardware functionality.
...I couldn't find the Toshiba Webcam application.
That’s somehow strange. When you open control panel > Programs and features you should be able to find it listed there. All preinstalled software are listed there.

I’m not 100% sure but this should start with Windows by default or you can start it manually using start > all programs > Toshiba > Utilities > Web Camera Application.

By the way: Is web camera listed in device manager under “Imaging devices”?
Johan1991

Posts: 4
Registered: 09/07/12
Re: Webcam is not working on my Satellite L650-10G
Posted: 10-Jul-2012 10:06   in response to: xaver in response to: xaver 		 
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Good morning and thanks for helping me.

I opened the control panel and the Toshiba Web Camera application is not there in spite it's a pre installed software.

It's very strange that even with a complete Windows 7 reinstallation, this is the only software that hasn't been reinstalled yesterday. but also the Face Recognition (so there is a link with the camera), which was also preinstalled.

Finally, in Imaging Devices, the webcam doesn"t appear.

Have a good day.
Johan
Paolo30

Posts: 3,116
Registered: 21/09/09
Re: Webcam is not working on my Satellite L650-10G
Posted: 17-Jul-2012 09:02   in response to: Johan1991 in response to: Johan1991 		 
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Hi

Did I understand this correctly? The webcam is not visible in the device manager, neither as webcam nor as unknown or imagine device?
In most cases this would mean that the webcam is not enabled or malfunctions.

Firstly try this:
-remove battery and the AC adaptor
-press and hold power button 30sec long.
-then connect both parts again
-power up the unit and press F2 to access the BIOS.
-now check the webcam settings within the BIOS and be sure its enabled.
-save the settings and boot the system.
-now go to device manager and check if the webcam would appear.
-additionally try to install the webcam software again
Johan1991

Posts: 4
Registered: 09/07/12
Re: Webcam is not working on my Satellite L650-10G
Posted: 25-Aug-2012 14:18   in response to: Paolo30 in response to: Paolo30 		 
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Hello !

I haven't answered for a long time and I am sorry for this. I went in the BIOS (I didn't need to realize the first three steps you mentionned Paolo30, just pressed F2 to accessthe BIOS) but unfortunately I don't know where to go to check if the webcam is enabled.

Would you mind being more precise please ?

Thanks.

Johan
Francesco_1

Posts: 319
Registered: 21/08/12
Re: Webcam is not working on my Satellite L650-10G
Posted: 30-Aug-2012 15:07   in response to: Johan1991 in response to: Johan1991 		 
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unfortunately I don't know where to go to check if the webcam is enabled.

There are just view BIOS pages. Go through all BIOS settings and check if there is something mentioned about webcam… if its not listed in BIOS then this means that the webcam settings are not part of the BIOS.
Johan1991

Posts: 4
Registered: 09/07/12
Re: Webcam is not working on my Satellite L650-10G
Posted: 30-Aug-2012 15:28   in response to: Francesco_1 in response to: Francesco_1 		 
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Good afternoon

I think the webcam settings are not part of the BIOS.

Johan
Francesco_1

Posts: 319
Registered: 21/08/12
Re: Webcam is not working on my Satellite L650-10G
Posted: 30-Aug-2012 15:41   in response to: Johan1991 in response to: Johan1991 		 
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You might be right...
Pages: 1
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