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Qosmio X300-14P
Graphic card issues and vertical stripes on display
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This question is not answered. Helpful answers available: 1. Correct answers available: 1.


Permlink Replies: 5 - Pages: 1 - Last Post: 28-Jun-2012 14:26 Last Post By: Tonny
marhal

Posts: 10
Registered: 26/06/09
Qosmio X300-14P : Graphic card issues and vertical stripes on display
Posted: 20-Jun-2012 20:11
 
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Hi,

2 days ago, after a long notebook session of many many hours, suddenly after playing for 2 hours the game
Patrician 4 addon, it crashed in a strange and never seen before way:

The display would show strange and weird colours in all forms rushing over ther display. You could not recognize anything anymore, and after a few seconds of this the screen and the x300-14P completely froze/crashed (hung - no reaction on anything except power plug pull and/or 5 seconds push of ther power button).

I was afraid since this to me looked like a serious issue of either graphic card (nvidia chip) or display.

I hoped it was because of heat (though i have a powerful cooling pad below the notebook and heat shouldnt be a problem).

Next day (yesterday) I launched the game immediately after startup, and after a few seconds the same crash appeared again with the same strange video glitches (never saw something strange like that before).

I immediately did the 5 second power button press reset,. and then, when the first boot screen appears (the bios display hint and the loading/booting screen), there were like 2-7 vertical white stripes (on the black background) on the right side of the screen.
They wouldn't move nor go away.

I immediately turned the notebook off and it is off since then.

To me this looks really serious, as if either nvidia chip (Geforce 9800-GTX) is broken or the display.

Does anyone know something about this ?
Has anyone heard of such a problem ?
Who knows more ?

I know, i can now connect an external monitor.
If there is no problem, this should mean that it is a x300 display problem

If the problem also appears on the external monitor, it is the nvidia gpu chip. That would be at least my guess.

Has anyone any idea about this, what it might be and what i could do ?

(i am afraid sending the x300 in to toshiba for fixing is not worth it, as it is pretty old
(it was purchased new in june 2009). fixing it is probably too expensive.

Any ideas about hthis problem ?
I never had it before.
Who can help ?

Thanks

P.S:
I was thinlking about buying the new qosmio X870, but i just saw it has no express card slot, which i need for various expansion modules (like tv and video equipment, more e-sata cards etc.pp.).

Without an express card slot i wouldn't buy any notebook, i need this slot urgently (it is like a pci-express card connection slot in a desktop pc).

To me the express card slot is vital.
Too bad many notebooks dont have it anymore.

So io might need my x300 for some time,
but what shoudl i do abpout this new strange video chip/display problem ?
MisterX

Posts: 2,621
Registered: 21/09/09
Re: Qosmio X300-14P : Graphic card issues and vertical stripes on display
Posted: 21-Jun-2012 11:19   in response to: marhal in response to: marhal
Helpful
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Hi

I agree with you… it looks like a GPU issue….
This means that this is the worst case because in most cases the motherboard needs to be replaced…
Even if the GPU would be replaceable, such new part would be very expensive…
However, you can get in contact with an local Toshiba ASP and can ask how much it is…

Good luck

marhal

Posts: 10
Registered: 26/06/09
Re: Qosmio X300-14P : Graphic card issues and vertical stripes on display
Posted: 21-Jun-2012 17:39   in response to: MisterX in response to: MisterX
 
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Hi,

yes.
even windows has now deactivated the whole graphic card, saying it was deactivated because
it reported an error - CODE 43 .

the stripes are still there at boot screen and bios screen, they go away though as soon as windows loads,
but this has deacvtivated the nvidia chip (the nvidia device driver software wouldnt start at all, it says : no nvidia gpu connected (since it was deactivated by windows 7)).

looks like i have to send the x300 to toshiba for repair (maybe even mainboard replacement).

who knows how i can find the local toshiba repair company ?

whom can i call in

FRANKFURT AM MAIN
GERMANY

to get my toshiba notebook repaired ?

if someone has the adress and even better telephone nummber, i would be happy.



a second question, by the way :

did someone of you ever replace the mainboard in a toshiba X300 / X305 ?

how expensive was that ?

thanks
PauPau

Posts: 4,295
Registered: 21/09/09
Re: Qosmio X300-14P : Graphic card issues and vertical stripes on display
Posted: 22-Jun-2012 09:32   in response to: marhal in response to: marhal
 
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who knows how i can find the local toshiba repair company ?
Usually you should get in contact with an local Toshiba ASP.
Here is a databank containing all ASP worldwide:
http://eu.computers.toshiba-europe.com/innovation/generic/ASP_SUPPORT/

did someone of you ever replace the mainboard in a toshiba X300 / X305 ?
how expensive was that ?

I think the ASP could provide you all details regarding the replacement…but the new motherboard is expensive…
However, ask for cost estimate
marhal

Posts: 10
Registered: 26/06/09
Re: Qosmio X300-14P : Graphic card issues and vertical stripes on display
Posted: 28-Jun-2012 14:07   in response to: PauPau in response to: PauPau
 
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this database does not contain one adress near my home, not even in all of germany.

all it tells me is the phone number of toshiba support.

must i get the address through them ?
Tonny

Posts: 3,225
Registered: 21/09/09
Re: Qosmio X300-14P : Graphic card issues and vertical stripes on display
Posted: 28-Jun-2012 14:26   in response to: marhal in response to: marhal
 
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all it tells me is the phone number of toshiba support.
So make a call …
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