Experiencing a big problem with my WLAN connection which has been ongoing now for around a month.
I'm having trouble with a very inconsistent connection.
For starters, upon turning the laptop on its 50/50 weather I will successfully connect to my internet. once connected I continually disconnect and reconnect, never reaching a point of stability, the longest it will go for without hitching is around 30 minutes, and after that point it will repeat the above process in one or two minute cycles, making using the internet impossible.
After various checks listed below I can confirm that this is NOT a router problem:
- Multiple other devices around the house connect without the same problem
- Have tried resetting and rebooting both modem and router with no outcome
- Used new Ethernet cables, and checked other wires for kinks or damage
- Tried changing router frequency and channel for better connectivity with no results
- Tried changing location of router, moving it closer to the laptop for greater signal strength with no positive results
Each time it disconnects I go through a laborious repetitive task of trouble shooting and while sometimes it fixes the problem, it does so only temporarily.
Checks and updates made to computer are as follows:
- Installed latest drivers for my network card
- Installed latest BIOS for my laptop
- Tried un-installing and deleting driver software through device manager in case of a corrupted driver, upon re-boot works temporarily and then fails within the first 5 minutes
- Tried using windows trouble shooter, which sometimes shows a message about my default gateway, i have no idea what it means though
- Tried using other means of checking, connectivity doctor etc, no results
- Tried resetting the network adapters
- Tried using an earlier version of the network card to check if new drivers were the problem - no results
- Tried resetting IP addresses in case of IP conflicts with other devices in the house, no results
- Performed hundreds of reboots
I would like to stress that when using the LAN on my laptop my connection is completely fine and I experience no interruptions, I have also contacted my ISP to ask if there are network maintenance tasks going on and to check if the internet I am receiving is consistent.
Laptop Spec :-
Toshiba Satellite Pro L550
Network adapter: Realtek RTL8191SE
OS: Windows 7 x32bit
The whole process is infuriating and i'm at my wits end as to what to do, is my network card buggered?
Could this be to do with a problem such as dust inside my laptop on the card, causing interference?
The problem is far more prolific when I use skype - could be a bandwidth problem?
Open to many suggestions, and all help will be appreciated.
It happens both when on and off of AC power, but those are some good points, been into the properties section of the card and found that it was set to be switched off to save power, I have changed this, and also disabled its power saving function.
As far as TCP/IPv6 goes, Its claiming no network access, I'm blocked from uninstalling it but i can deselect it for usage for my network adapter.
Will let you know how it pans out, thank you very much.
You could try the command: ipconfig /renew
In search box type cmd.
Now black DOS box should appear.
The command ipconfig /renew should renew the IP address for all network cards
The ipconfig /all shows all detailed information for all network adapters (of course if needed)
Check if usage of such command would help you to establish the connection… I would also test the connection with other routers. Maybe your neighbor could help… theoretically it could be an router compatibility issue.
Last but not least you could recover the notebook using Toshiba image and could test the internet connection without installation of any 3rd party software (no skype, etc..)
performing ipconfig /renew doesn't seem to be helping much and it's stating that is connected to the router fine, but this doesn't explain the constant interruption.
Nice idea, but im just not that friendly with my neighbours. I've had the laptop a while, and the same router since I had bought the laptop, it never had any issues up until about a month ago, can compatibility issues arise out of nowhere?
I'd prefer not to restore the laptop, but I'll look into it as a complete last resort.
Might just have to use LAN for a while, thanks again
I've had the laptop a while, and the same router since I had bought the laptop, it never had any issues up until about a month ago, can compatibility issues arise out of nowhere?
Well, this would mean that something happened in the last time which would affect the internet connections…
It could be possible that an installed software/utility or and update/patch could cause this…
In such case its really difficult to say what is the reason for that… so maybe you should recover the notebook and should test the unit with factory settings…
Don’t install 3rd party tools all at once but watch carefully how the notebook acts… maybe one of the utilities cause this…