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	Replies: 4 - Pages: 1 - Last Post: 26-May-2012 20:35 Last Post By: satiropan	Threads: [ Previous \| Next ]

satiropan

Posts: 8
Registered: 16/06/11

Satellite A30, Win XP Pro SP3 - modem won't work
Posted: 04-Jul-2011 15:13

Another issue with this A30 Satellite notebook
The built in modem doesn't work.

Explanation:
The driver is correct and downloaded from the Toshiba support site.
The modem is identified as 'Toshiba software modem amr' and is setted on com3 port.

When I click on 'diagnostic' and 'ask modem' (the right labels may be different, since my is an Italian win xp, I just translated the Italian labels), a window appears saying it's impossible to open the door (port) which the modem is connected to.

I have tried to change the modem com port to different numbers but the problem is the same.
I don't know whether the modem is an actual board connected in some way to the main board or is just built on the main board. If it would be the first case, I could change it ad see. btw, the mini pci slot is already occupied by the gigabyte Wi-Fi board, so the modem must be somewhere else.

It is strange, since I did at least 2 other win xp pro installations on this machine, always downloading and installing the proper drivers, and the modem never has worked.
Thanks
S.

Silas

Posts: 2,122
Registered: 10/02/05

Re: Satellite A30, Win XP Pro SP3 - modem won't work
Posted: 04-Jul-2011 15:46

in response to: satiropan

Hello

Have you installed WXP SP3 and then the drivers or SP1 and later upgraded to SP3 version?

It is strange, since I did at least 2 other win xp pro installations on this machine

Which other installations?

satiropan

Posts: 8
Registered: 16/06/11

Re: Satellite A30, Win XP Pro SP3 - modem won't work
Posted: 04-Jul-2011 20:13

in response to: Silas

hello
I installed a win xp pro sp2 version then the drivers, since the beginning it didn't work
do you think I should go back to a win xp pro sp1 and then the drivers?
btw, I always install win xp pro sp2 then upgrade
unfortunately now I have another issue with the dvd drive!
the drive is recognized but any cd/dvd appears empty, thi even after post, so I can't reinstall now

Silas

Posts: 2,122
Registered: 10/02/05

Re: Satellite A30, Win XP Pro SP3 - modem won't work
Posted: 04-Jul-2011 21:01

in response to: satiropan

Hi

This old Satellite A30 was offered with Windows XP Home Edition/Professional SP1 so maybe you should install WXP SP1 and then all other stuff following original installation order.

Installations order for WXP.
1. Chipset Driver
2. Microsoft Updates
3. Display Driver
4. Sound Driver
5. Touch pad Driver
6. Network Driver
7. CardBus Driver
8. Modem Driver
9. V.92 Modem Driver
10. Wireless Network Driver
11. Atheros Client Utility
12. Infrared Driver
13. Power Management
14. E-Key Utility
15. Easy Button Utility
16. cPad/Touch pad On-Off Utility
17. Console
18. ConfigFree
19. Skins for Windows Media Player
20. User`s Manual
21. DVD Player
22. Drag'n Drop
23. Sun Java Runtime Environment
24. Screensaver
25. Wallpapers

satiropan

Posts: 8
Registered: 16/06/11

Re: Satellite A30, Win XP Pro SP3 - modem won't work
Posted: 26-May-2012 20:35

in response to: Silas

thank you all, anyway I have now sold it!
regards

Pages: 1

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