I have removed the VAP and reinstalled a copy downloaded from the Toshiba website. No joy, the download was the same file as was already on the computer but I tried a new copy anyway, as well as reinstalling the old. The VAP also controls the flash cards which continue to work. The idea that the VAP was the cause was suggested previously to other users with this problem. To date, there has not been an answer to fix this problem. Anyone have a proven fix?

I would like to try to revert to the previous BIOS. Can someone tell me how to do this and where to find the current BIOS and the previous BIOS details?

Message was edited by: JFA

I have taken the computer back to the first system restore point but the problem remains. I've had this computer for a week and already I have to do a full install. This is not an acceptable solution. Others have had this problem, someone must have managed to fix it without reinstalling their entire drive. If there is no answer, then the answer is to get my money back.

I was using Msconfig to stop Scansoft programs from running because of an anoying update popup on startup. I have deleted the programs now and Msconfig is set to normal startup with all programs starting. The buttons still do not work, not even the volume buttons. I have downloaded the old BIOS file, thankyou, and will give that a go after a little research to make sure that it is simply a case of running the file.

After my research, I did the following:

I ran msinfo32 to check my BIOS against the Toshiba website to check that mine was the latest. The update that my computer made a few days ago was to V1.4 but the BIOS on the site was 1.7 as per blobs post. I downloaded it, held my breath and hit enter. The update ran and at the end of it, my buttons are functioning again, problem solved. I can only guess that the update that came up automatically was not for my computer.

Message was edited by: JFA