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Toshiba Recovery Media Creator - Error message
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This question is not answered. Helpful answers available: 1. Correct answers available: 1.


Permlink Replies: 20 - Pages: 2 [ 1 2 | Next ] - Last Post: 30-Jul-2012 14:55 Last Post By: Paolo30 Threads: [ Previous | Next ]
cdplayer_1

Posts: 8
Registered: 06/04/12
Toshiba Recovery Media Creator - Error message
Posted: 06-Apr-2012 11:35
 
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I tried two times the same error pops up (two CDs have already gone into the trash) http://i40.tinypic.com/33ek9kh.png IMG [/ IMG]

Please help solve the problem.

Regards
Silas

Posts: 2,360
Registered: 10/02/05
Re: Toshiba Recovery Media Creator - Error message
Posted: 07-Apr-2012 08:20   in response to: cdplayer_1 in response to: cdplayer_1
 
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Hi

I cannot understand our language but can you please tell us which empty media do you use: CDs or DVDs?
If possible try please with DVD-R media and try please to obtain Verbatim or TDK.

I have created recovery discs on several Toshiba notebooks using always DVD-R Verbatim and every time it was OK.
cdplayer_1

Posts: 8
Registered: 06/04/12
Re: Toshiba Recovery Media Creator - Error message
Posted: 07-Apr-2012 11:37   in response to: Silas in response to: Silas
 
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Sorry but maybe google chrome changed my language. and I use translate google.
The first DVDs has recorded properly without any problem and the second recording is already that error.
I record on this DVD's

http://img23.imageshack.us/img23/9315/msonicdvdplusrfoli16x47.jpg

You think, when I record on DVD's Verbatim or TDK it will be good ?
It must be DVD-R ?
When I try record again I write there
Regards

Message was edited by: cdplayer_1
Macius

Posts: 2,011
Registered: 26/09/09
Re: Toshiba Recovery Media Creator - Error message
Posted: 07-Apr-2012 20:48   in response to: cdplayer_1 in response to: cdplayer_1
 
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I have bad experience with DVD+R but with DVD-R worked always properly.

Test it please with DVD-R media.
ethereal_1

Posts: 4
Registered: 06/04/12
Re: Toshiba Recovery Media Creator - Error message
Posted: 12-Apr-2012 20:31   in response to: Macius in response to: Macius
 
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I have the same problem, but i have used verbatin DVD -R...
cdplayer_1

Posts: 8
Registered: 06/04/12
Re: Toshiba Recovery Media Creator - Error message
Posted: 13-Apr-2012 15:06   in response to: ethereal_1 in response to: ethereal_1
 
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I bought verbatim today, but If you record on verbatim dvd-r probably I will have that same...
What next ?

ethereal_1
You have that problem only when you record second dvd ?

Message was edited by: cdplayer_1

Message was edited by: cdplayer_1

ethereal_1

Posts: 4
Registered: 06/04/12
Re: Toshiba Recovery Media Creator - Error message
Posted: 14-Apr-2012 09:18   in response to: cdplayer_1 in response to: cdplayer_1
 
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Yes, first dvd was finished properly, while the second one give me the same error two times.
I did not try the third and forth.

Anyway I'm going to buy a 16GB USB pen drive, even if I'm not happy about this problem.
cdplayer_1

Posts: 8
Registered: 06/04/12
Re: Toshiba Recovery Media Creator - Error message
Posted: 15-Apr-2012 15:59   in response to: ethereal_1 in response to: ethereal_1
 
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If you record Toshiba Recovery Media Creator on pendrive please write here and write or has recorded well or is still the same error

If someone doesn't write here how to solve this problem is I'll have to write to the uokik (Office of Competition and Consumer) that toshiba has no contact for a professional support or give the complaint my laptop.

Regards, cdplayer.

Message was edited by: cdplayer_1
Pedro

Posts: 1,788
Registered: 27/12/04
Re: Toshiba Recovery Media Creator - Error message
Posted: 16-Apr-2012 08:12   in response to: cdplayer_1 in response to: cdplayer_1
 
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... has no contact for a professional support or give the complaint my laptop.
As far as I know in every European country Toshiba has authorized service providers so you can ask for help there. Have you already contacted someone?
Paolo30

Posts: 3,418
Registered: 21/09/09
Re: Toshiba Recovery Media Creator - Error message
Posted: 16-Apr-2012 13:01   in response to: cdplayer_1 in response to: cdplayer_1
 
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Please check your type of ODD (optical disk drive)

According to this Toshiba knowledge base article the firmware update might help to solve some problems with an Toshiba Recover disk creator.
ODD Firmware Update to fix problems with the Toshiba Recovery CD creator
http://aps2.toshiba-tro.de/kb0/OPT0602W20000R01.htm
and
http://aps2.toshiba-tro.de/kb0/TSB9C02RP0000R01.htm

If your ODD does not need an firmware update, then you should check another disk like TDK –R. I never had problems with TDK –R disks.
ethereal_1

Posts: 4
Registered: 06/04/12
Re: Toshiba Recovery Media Creator - Error message
Posted: 16-Apr-2012 23:03   in response to: cdplayer_1 in response to: cdplayer_1
Helpful
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I have completed the procedure with the pen-drive without any problem.
PauPau

Posts: 4,498
Registered: 21/09/09
Re: Toshiba Recovery Media Creator - Error message
Posted: 17-Apr-2012 08:22   in response to: ethereal_1 in response to: ethereal_1
 
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Hi ethereal_1

Thanks for sharing this info here… this means that your system and recovery media creator software is ok and the issue was the disk.
ethereal_1

Posts: 4
Registered: 06/04/12
Re: Toshiba Recovery Media Creator - Error message
Posted: 17-Apr-2012 20:34   in response to: PauPau in response to: PauPau
 
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Hi PauPau,

really I dont think the problem was the disk...if so, why disk 1 has been completed properly while disk 2 has failed two times?
But I have not time to investigate further and I have solved the problem in the quickest, but not the cheapest, way.
PauPau

Posts: 4,498
Registered: 21/09/09
Re: Toshiba Recovery Media Creator - Error message
Posted: 18-Apr-2012 08:13   in response to: ethereal_1 in response to: ethereal_1
 
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Well, I agree with you… its really strange that the 2nd disk has failed two times but fact is that the recovery procedure could be finished using an USB flash memory.
Maybe your ODD needs an firmware update like mentioned in the docs posted by Paolo.
Maybe you would need to use other disks from other manufactures…

However, important is that you could solve this… that is the best news.
cdplayer_1

Posts: 8
Registered: 06/04/12
Re: Toshiba Recovery Media Creator - Error message
Posted: 27-Apr-2012 16:17   in response to: PauPau in response to: PauPau
 
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Somebody can give links for me with this firmware and write how is it e-mail to authorized service provider because I can't found it ?

Message was edited by: cdplayer_1

Message was edited by: cdplayer_1
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