Toshiba Support Forums: Toshiba external drive stopped working ...

This question is not answered. Helpful answers available: 1. Correct answers available: 1.

Reply to this Thread

Search in this Forum

Back to Thread List

	Replies: 6 - Pages: 1 - Last Post: 26-Apr-2012 08:46 Last Post By: MisterX	Threads: [ Previous \| Next ]

Unleashed_1

Posts: 6
Registered: 09/04/12

Toshiba external drive stopped working
Posted: 09-Apr-2012 17:05

Hi,

I purchased maybe 4-6 months ago a Toshiba E05A100SBU3EW_C STOR.E ART 4 1TB USB 3.0 2.5 inch Hard Drive - Black from amazon and one day it just suddenly stopped working and I was wondering if any one knew how to get it working again on my mac or windows machine, please as it has a lot of important data

assex

Posts: 1,853
Registered: 25/09/09

Re: Toshiba external drive stopped working
Posted: 09-Apr-2012 21:01

in response to: Unleashed_1

Helpful

You must understand that on this virtual way it is not esy to help. We dont know what is wrong there.
Is HDD recognized when you connect it to the PC?

Is warranty still valid?

Unleashed_1

Posts: 6
Registered: 09/04/12

Re: Toshiba external drive stopped working
Posted: 09-Apr-2012 22:53

in response to: assex

it is this hard drive: http://www.amazon.co.uk/gp/product/B004NE76KQ/ref=oh_o01_s00_i00_details

it makes no sounds or noises on my mac but when I plug it into my windows machine it does make a noise but then there is nothing in my computer and it will not recognise the device at all

Toshiba E05A100SBU3EW_C STOR.E ART 4 1TB USB 3.0 2.5 inch Hard Drive - Black

warranty is valid but I really hope I can save the files

Unleashed_1

Posts: 6
Registered: 09/04/12

Re: Toshiba external drive stopped working
Posted: 10-Apr-2012 16:08

in response to: assex

I am getting a message from my macbook pro saying that its disconnecting it due to too much power or not enough, why would it say this and how can I re enable the drive?

Paolo30

Posts: 3,185
Registered: 21/09/09

Re: Toshiba external drive stopped working
Posted: 25-Apr-2012 15:23

in response to: Unleashed_1

Hi

The USB ports of your Mac don’t provide enough power to the HDD.
The HDD supports high speed USB 3.0 port. This means that is needs about 900mA
The common USB 2.0 ports provide max 500mA so this is not enough…

In such case you need to connect the HDD to two USB ports using an Y usb cable…

Unleashed_1

Posts: 6
Registered: 09/04/12

Re: Toshiba external drive stopped working
Posted: 25-Apr-2012 16:36

in response to: Paolo30

It was working just fine on my macbook pro with plenty of power for a long time then one day just stopped working so it cant be that

MisterX

Posts: 2,622
Registered: 21/09/09

Re: Toshiba external drive stopped working
Posted: 26-Apr-2012 08:46

in response to: Unleashed_1

Hi Unleashed_1

There are two possibilities: either its power issue as mentioned by Paolo30 or it’s a HDD malfunction.
I think you should try to connect this HDD to two USB ports or to an USB hub which provides enough power to the USB HDD.
Ensure that 900mA are provided to this HDD…if this does not solve the problem, it can be possible that your HDD malfunctions.

Pages: 1

Back to Thread List

Threads: [ Previous | Next ]

Legend
	Master: 700 + pts
	Scholar: 300 - 699 pts
	Aficionado: 150 - 299 pts
	Enthusiast: 50 - 149 pts
	Beginner: 0 - 49 pts
	Helpful Answer (5 pts)
	Correct Answer (10 pts)

TOP SUPPORT SITES