Welcome to the Toshiba Support Forum, created for customers and enthusiasts to share knowledge, solve problems and discuss technology. To join the discussion, please login or register.
Thread:
Satellite Pro L500 - Shuts down when power cord removed
Search Forum Boards
advanced searchadvanced search user searchuser search
Forum Content Key
Unread Indicates new content items added
Updated Indicates content items updated
Read Indicates content items read
Thread Locked This thread is locked - replies are not allowed.


This question is answered.


Permlink Replies: 8 - Pages: 1 - Last Post: 08-Nov-2011 15:09 Last Post By: Tonny
ammad4147

Posts: 4
Registered: 01/09/10
Satellite Pro L500 - Shuts down when power cord removed
Posted: 15-Aug-2011 19:34
 
Toshiba Satellite Pro L500 shuts down when power cord removed even with 100% battery. I removed battery and all the indications associated with battery respond correctly. For Example light goes off, Toshiba Health Monitor also indicates when battery is removed. When installed Health monitor indicates that battery is 100%.

Any one please help. I did not install any thing new.
TwoLags

Posts: 1,058
Registered: 30/09/09
Re: Satellite Pro L500 - Shuts down when power cord removed
Posted: 15-Aug-2011 21:22   in response to: ammad4147 in response to: ammad4147
 
Hey,

For me the case is clear: The battery cannot hold the charge so the notebook will be shut down because it has no power anymore.

I think you must replace the battery with a new one and you can get it from an authorized service provider in your country. Just contact the guys and ask for that, they can tell you how much it would cost.

You can find a list of all ASPs here:
http://eu.computers.toshiba-europe.com > Support & Downloads > Find an authorized service provider

Good luck! :)
ammad4147

Posts: 4
Registered: 01/09/10
Re: Satellite Pro L500 - Shuts down when power cord removed
Posted: 16-Aug-2011 18:54   in response to: TwoLags in response to: TwoLags
 
But dear my laptop battery was working very fine till day before this problem. Laptop is just 13 months old...just got out of warranty.

Battery indicates 100% charge.

Is there any way to check battery?

What are the chances that it could be software problem. I mean if I reinstall every thing or update BIOS or some thing else.....
Silas

Posts: 2,114
Registered: 10/02/05
Re: Satellite Pro L500 - Shuts down when power cord removed
Posted: 16-Aug-2011 19:15   in response to: ammad4147 in response to: ammad4147
 
Hello ammad

You can check battery if you can obtain the same notebook model and check if this other notebook will work properly with your battery. What else you can do about it?

For me it sounds like problem between battery and power supply electronic on the mainboard. Unfortunately on this virtual way it is not easy to say what the problem can be.

Software problem? Hmmmm... I don’t think so.

Of course you can update BIOS and test it with recovery image installation just to see if the problem will be the same with “factory settings”.
Please check all these options. If nothing helps I’m afraid you need professional help with this.
ammad4147

Posts: 4
Registered: 01/09/10
Re: Satellite Pro L500 - Shuts down when power cord removed
Posted: 21-Aug-2011 11:15   in response to: Silas in response to: Silas
 
dear earlier it would idicate charging but now its "plugged in, not charging". any views???
towlerg

Posts: 2
Registered: 23/10/11
Re: Satellite Pro L500 - Shuts down when power cord removed
Posted: 23-Oct-2011 20:05   in response to: ammad4147 in response to: ammad4147
 
Did you ever resolve this? Same problem here with L300.

Rgds George
MisterX

Posts: 2,597
Registered: 21/09/09
Re: Satellite Pro L500 - Shuts down when power cord removed
Posted: 02-Nov-2011 08:36   in response to: towlerg in response to: towlerg
 
Satellite Pro L500 - Shuts down when power cord removed
For me it looks like a hardware problem; either its battery issue or power supply issue on motherboard. If the batter is OK, then the motherboard is affected… so case seems to be clear. Unfortunately, in such case the part needs to be replaced :(
ammad4147

Posts: 4
Registered: 01/09/10
Re: Satellite Pro L500 - Shuts down when power cord removed
Posted: 02-Nov-2011 09:04   in response to: MisterX in response to: MisterX
 
Thansk all. I finally found out that battery has gone dead. I will get it replaced.
Tonny

Posts: 3,225
Registered: 21/09/09
Re: Satellite Pro L500 - Shuts down when power cord removed
Posted: 08-Nov-2011 15:09   in response to: ammad4147 in response to: ammad4147
 
Thanks for the info!!!
Legend
Master: 700 + pts
Scholar: 300 - 699 pts
Aficionado: 150 - 299 pts
Enthusiast: 50 - 149 pts
Beginner: 0 - 49 pts
Helpful Answer (5 pts)
Correct Answer (10 pts)

Point your RSS reader here for a feed of the latest messages in all forums


Copyright © 1995-2011 TOSHIBA Corporation, All Rights Reserved
Powered by Jive Software