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Thread:
Power On problems with Tecra M11-10Z
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Replies:
9
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1
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Last Post:
24-Oct-2011 13:34
Last Post By: Tonny
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Posts:
6
Registered:
04/10/11
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Power On problems with Tecra M11-10Z
Posted:
04-Oct-2011 09:04
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We are having problems with our Tecras.
When they are used in the field, the problem we have is the same on 75 machines and its they can`t be turned on at all.
Sometimes it helps to dismount battery, sometimes it it dosent and the laptop cant turn on the next couple of days, and then it runs fine again until it does it again..
How can this be, its starting to be a very big problem..
We have tried to disable the TPM and they are running the newest bios update, they are all running windows 7 pro 32bit..
I hope this is enough info because my english isnt that great, and i hope someone have solved this problem..
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Posts:
4,190
Registered:
12/08/08
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Re: problems with Tecra M11-10Z
Posted:
05-Oct-2011 00:03
in response to: visse
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Hi,
Has aftermarket Memory (RAM) been added to those notebooks?
Are they often left in Hibernation or Suspend mode? If the battery goes flat while in those modes, it can cause POST problems.
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Posts:
6
Registered:
04/10/11
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Re: Power On problems with Tecra M11-10Z
Posted:
05-Oct-2011 06:51
in response to: Akuma
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No aftermarket memory installed they are born with 4gb from factory, hibernation/suspend is disabled, ram, hd, gfx all tested ok
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Posts:
4,295
Registered:
21/09/09
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Re: Power On problems with Tecra M11-10Z
Posted:
05-Oct-2011 07:17
in response to: visse
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Hi
I have noticed that new BIOS has been released for the Tecra M11 series.
Try to update the BIOS and check if this could improve the notebook’s functionality.
Good luck
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Posts:
6
Registered:
04/10/11
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Re: Power On problems with Tecra M11-10Z
Posted:
05-Oct-2011 08:02
in response to: PauPau
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the newest bios version 3.20 is installed and dosent fix the problem
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Posts:
4,295
Registered:
21/09/09
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Re: Power On problems with Tecra M11-10Z
Posted:
05-Oct-2011 08:14
in response to: visse
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Helpful |
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Hmm… strange… you said you have tested the RAM modules.
Maybe it would be worth to check the notebook with new memory modules… otherwise the issue could has something to do with motherboard malfunction… but this is just a suggestion…
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Posts:
6
Registered:
04/10/11
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Re: Power On problems with Tecra M11-10Z
Posted:
06-Oct-2011 11:52
in response to: PauPau
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Ill test with new RAM modules in selected machines, and turn back with results, i dont hope its MB failure with the amount we have of this model :/
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Posts:
6
Registered:
04/10/11
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Re: Power On problems with Tecra M11-10Z
Posted:
24-Oct-2011 05:58
in response to: PauPau
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We have now tested the laptops with Transcend and Kingston memory, and the problems seems to be gone, but the original ram still tests ok..
So the Samsung memory in these models is not a good idea from factory.... So i guess this is a warranty case on all our laptops :/
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Posts:
6
Registered:
04/10/11
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Re: Power On problems with Tecra M11-10Z
Posted:
24-Oct-2011 08:37
in response to: visse
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Correct |
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We have now tested with Transcend and Kingston memory and all the problems seems to be solved.
So i guess we have around 70 laptops that needs memory change on warranty, because the Samsung Memory installed from factory dosent work, but they still test ok..
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Posts:
3,225
Registered:
21/09/09
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Re: Power On problems with Tecra M11-10Z
Posted:
24-Oct-2011 13:34
in response to: visse
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Seems it’s compatibility problem with the Samsung modules…
But thanks for the feedback that the modules from Transcend and Kingston work properly!
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