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Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
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Permlink Replies: 30 - Pages: 3 [ Previous | 1 2 3 | Next ] - Last Post: 16-Sep-2011 10:34 Last Post By: strafft Threads: [ Previous | Next ]
strafft

Posts: 32
Registered: 24/04/06
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 29-May-2011 23:10   in response to: carmalcoz in response to: carmalcoz
 
cheers.... I'm still getting this intermittently - though when docked (wired) as well as undocked (wireless) :-S my latest ruse is to have windows resource monitor running all the time to see if I can catch it, but the one time it happened since I started doing it I had the window minimised! you couldn't make it up..... will keep you posted
t
strafft

Posts: 32
Registered: 24/04/06
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 30-May-2011 16:27   in response to: carmalcoz in response to: carmalcoz
 
and as if by magic...
my attempt to use resource monitor didnt work, so back to sq 1 :(
Josabay

Posts: 2
Registered: 05/06/11
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 05-Jun-2011 13:53   in response to: strafft in response to: strafft
 
I had the same problem, but with an M400. It didn't happen too often, but it was pretty annoying. Try updating the BIOS, or what I did, Use the laptop in front of a fan. I found that doing this, or using my laptop outside really helps.
I hope this works for you,

JoelLaptop
carmalcoz

Posts: 2
Registered: 29/05/11
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 13-Jun-2011 17:54   in response to: strafft in response to: strafft
Correct
after a few weeks I found that the problem with my R705 is caused at the moment when the wifi card does the transition between wireless APs. I realize that one AP has WPA security mode and the second one has WPA/WPA2 mixed mode. so I set them both to WPA security mode and I haven't had the problem for a week.
strafft

Posts: 32
Registered: 24/04/06
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 13-Jun-2011 18:13   in response to: carmalcoz in response to: carmalcoz
 
i have used Windows Event Viewer to look for critical errors. and found a Samsung printer driver that was causing problems. have disabled it at startup and so far so good. but no real confidence in this as a solution lol! :-S
PauPau

Posts: 4,554
Registered: 21/09/09
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 13-Jun-2011 20:23   in response to: carmalcoz in response to: carmalcoz
 
I realize that one AP has WPA security mode and the second one has WPA/WPA2 mixed mode. so I set them both to WPA security mode and I haven't had the problem for a week.

Thanks for this tip and sharing this news with us!
strafft

Posts: 32
Registered: 24/04/06
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 08-Aug-2011 10:15   in response to: strafft in response to: strafft
 
This is still happening - and still unanswered.
I can still find no real pattern, however the latest suspect is this error message from Event Viewer, which is an ever present when I have rebooted, and recorded at around the time of the freeze

The driver \Driver\WUDFRd failed to load for the device TOSHIBA\GPS2\3564000305669800_09.

From what I can find out this is a Windows driver, I have no idea what the device is though? :-S

I found a similar thread on a US Toshiba forum at http://forums.toshiba.com/t5/Drivers-and-Utilities/The-driver-Driver-WUDFRd-failed-to-load-for-the-device-TOSHIBA/td-p/204404

They seem to think is a hardware issue but I'm really not convinced. There's some further info and diagnostics on that thread. The only real oddity I can find is as follows (screen shots on other thread)

"Device Manager, found a Smart Card Reader "Ericsson F3607gw for TOSHIBA Mobile Broadband USIM Port" (ss2)

when I view properties it says "No drivers are installed for this device" (ss3)

however when I try to update the driver I am told all drivers are up to date?! :-S (ss4)"

So frankly I am no further forward, still baffled, and still irriated every time it happens.
PauPau

Posts: 4,554
Registered: 21/09/09
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 08-Aug-2011 10:38   in response to: strafft in response to: strafft
 
Device Manager, found a Smart Card Reader "Ericsson F3607gw for TOSHIBA Mobile Broadband USIM Port" (ss2)

This is the 3G driver.
You can find this here for download:
http://aps2.toshiba-tro.de/wlan/?page=3gdownloads
strafft

Posts: 32
Registered: 24/04/06
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 08-Aug-2011 11:11   in response to: PauPau in response to: PauPau
 
Yeh thanks. The driver is installed - as far as I can tell?! :-S
Will try again anyway
t
JAVIDON

Posts: 3
Registered: 08/08/11
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 08-Aug-2011 12:39   in response to: carmalcoz in response to: carmalcoz
 
Helo, I have de same problem 4 months ago. I´m so crazy!!! because I can´t find the problem.
JAVIDON

Posts: 3
Registered: 08/08/11
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 08-Aug-2011 13:11   in response to: JAVIDON in response to: JAVIDON
 
strafft

Posts: 32
Registered: 24/04/06
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 08-Aug-2011 14:10   in response to: JAVIDON in response to: JAVIDON
 
thanks buddy - have tried that suggested option
and have installed the new drivers etc as above
fingers crossed again!
t
Akuma

Posts: 4,199
Registered: 12/08/08
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 11-Aug-2011 02:15   in response to: strafft in response to: strafft
 
The updated Fingerprint driver fixed the freezing problem on my R700.

I don't think it's a problem with the Fingerprint utility itself, it seems to be an issue with the Authentec driver. So you should double check that the Authentec driver version in Device Manager increases in revision to ensure the problem is resolved.
JAVIDON

Posts: 3
Registered: 08/08/11
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 11-Aug-2011 16:22   in response to: Akuma in response to: Akuma
 
Rather than uninstalling fingerprint reader software or disabling the fingerprint reader biometric device in Device Manager, your help testing the efficacy of the following procedure to disable power management of the fingerprint reader would be appreciated:

1. Start -> Control Panel - > System
2. Click on Device Manager
3. Click on “Biometric Devices”
4. Right-Click on “AuthenTec, Inc. AES1660”
5. Select “Properties”
5. Select “Power Management” tab
6. Uncheck “Allow the computer to turn off the device to save power”

If you've been experiencing the lockup/freeze issue, please try the above procedure and report back if you continue to have the issue after making this change.

Message was edited by: JAVIDON
strafft

Posts: 32
Registered: 24/04/06
Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
Posted: 11-Aug-2011 16:53   in response to: JAVIDON in response to: JAVIDON
 
think that was the link on the google link above? I have already done, and so far so good. am very reluctant to tempt fate though! fingers crossed. and also something I would have thought Toshiba could have made more widely known??
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