Unable to register fingerprint on my Portege notebook
Hi, I have recently had a new version of Windows 7 (32bit) installed on my Portege laptop. I have managed to log on as an admin user and install v18.104.22.168 of the "Toshiba Fingerprint Utility" software and removed all old saved finger prints. I have also managed to scan and store two fingerprints for the admin account. Both work fine and log on correctly.
The problem that I have is when I try to enrole fingerprints for my non-admin account. When I log on as my non-admin account and run the fingerprint utility software I am asked to provide a password as the "Program needs to authenticate your windows account password". When I enter the correct password for the non-admin account I get the error "Input password is incorrect. Please retype current password"..
I am certain that I am entering the correct password as I am using the same password to log onto the laptop..
Re: Unable to register fingerprint on my Portege notebook
in response to: Akuma
Hi Guys, I have already tried this.. But, I did as you suggested and logged on as administrator, removed all stored fingerprints and even removed the fingerprint utility software. But, when I re-install the software I still get the same error when trying to log on as my non-admin account..