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Satellite C660 - How to recover to factory state?
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This question is not answered. Helpful answers available: 2. Correct answers available: 1.


Permlink Replies: 15 - Pages: 2 [ 1 2 | Next ] - Last Post: 31-May-2011 08:09 Last Post By: Vantage
Vantage

Posts: 11
Registered: 26/05/11
Satellite C660 - How to recover to factory state?
Posted: 26-May-2011 17:10
 
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I'd like to recover my Toshiba Satellite C660 to it's original state.

I did not create any DVDs at startup.

On the D: partition there is an 11GB folder called HDDrecovery.

When I press F8 at startup I do not see any option to use them.

does anyone know how I can recover? The option circled in red is not available.

http://aps2.toshiba-tro.de/kb0/HTD9102IR0000R0102134.png
MisterX

Posts: 3,047
Registered: 21/09/09
Re: Satellite C660 - How to recover to factory state?
Posted: 26-May-2011 18:51   in response to: Vantage in response to: Vantage
 
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Hi mate

Check if this could help you:
http://forums.computers.toshiba-europe.com/forums//thread.jspa?messageID=228171

There is a description how to make a bootable USB stick.
Possibly you could copy the content of HDDrecovery folder to USB stick and could make this bootable.

Please post if thsi helped!
Vantage

Posts: 11
Registered: 26/05/11
Re: Satellite C660 - How to recover to factory state?
Posted: 27-May-2011 08:56   in response to: Vantage in response to: Vantage
 
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Interesting. I will try. My situation is different though. My files look a lot like this:

the files on the disc are
recovery disc+
.....boot+
..............fonts
..............bcd
..............boot.sdi
...................eftsboot.exe
......efi+
.................microsoft+
...................................boot+
..............................................fonts
........................................................bcd
.....HDDPREP+
............................boot
............................sources
............................bootmgr
......HTMPREP+
...........................readme.html
...........................toshiba.jpg
......sources+
.......................boot.wmi
.......tools+
..................crtdll.dll
...................imagex.exe
...................version.txt
...................vRecoFastCRC.exe
...................XcludeCRC.ini
...................zlibwapi.dll
....06466XR1.CRC
....06466XSP.SWM
....06466XSP2.SWM
....06466XSP3.SWM
....06466XSP4.SWM
....06466XSP5.SWM
....06466XV1.CRC
....bootmgr
....Setenv.ini

Xardas

Posts: 3,144
Registered: 02/10/09
Re: Satellite C660 - How to recover to factory state?
Posted: 27-May-2011 09:05   in response to: Vantage in response to: Vantage
 
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Hi Vantage,

Have you installed another OS? The HDD recovery option is only available on preinstalled Windows version from Toshiba. If you have upgraded to another version it’s not possible using HDD recovery.

What OS is installed at the moment? If the original OS is installed you can try to create the recovery disks using Toshiba recover media creator.

Otherwise follow the instructions posted by MisterX for creating a bootable USB stick with recovery files.
Vantage

Posts: 11
Registered: 26/05/11
Re: Satellite C660 - How to recover to factory state?
Posted: 27-May-2011 09:14   in response to: Vantage in response to: Vantage
 
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Xardas, which tool do you mean, which tool would allow me to recover the HDD?

PS. I use Windows 7 and Toshiba C660
Vantage

Posts: 11
Registered: 26/05/11
Re: Satellite C660 - How to recover to factory state?
Posted: 27-May-2011 09:55   in response to: Vantage in response to: Vantage
 
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Ok I got a little further now.

It appears I need to run Imagex and point to the right WIM file.

I booted from a Win x64 USB install key and went to commandprompt. I then ran the imagex apply command. I got the error message:

"The subsystem needed to support the image type is not present"

any ideas / suggestions?

Message was edited by: Vantage
Syntax

Posts: 1,287
Registered: 30/09/09
Re: Satellite C660 - How to recover to factory state?
Posted: 27-May-2011 14:13   in response to: Vantage in response to: Vantage
 
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Hey,

What Windows 7 version you are using at the moment? Was this version preinstalled from Toshiba?

Generally speaking the bootable USB stick is not an official method to recover your notebook. If you are not sure what to do I would recommend ordering a recovery disk from Toshiba directly:
https://backupmedia.toshiba.eu/landing.aspx
MisterX

Posts: 3,047
Registered: 21/09/09
Re: Satellite C660 - How to recover to factory state?
Posted: 27-May-2011 14:14   in response to: Vantage in response to: Vantage
 
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Hi

I searched for this error message ( The subsystem needed to support the image type is not present ) and found this Microsoft knowledge base article:
http://support.microsoft.com/kb/974727

Not sure if this could be useful but worth a check…
Vantage

Posts: 11
Registered: 26/05/11
Re: Satellite C660 - How to recover to factory state?
Posted: 27-May-2011 19:23   in response to: Syntax in response to: Syntax
 
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My Toshiba came with Windows 7 Home Premium 64 bit.

The USB key I'm using (only to boot to cmd) contains the same version. Launching the imagex file doesn't work. I get the error message I mentioned earlier.
Vantage

Posts: 11
Registered: 26/05/11
Re: Satellite C660 - How to recover to factory state?
Posted: 28-May-2011 08:01   in response to: Vantage in response to: Vantage
 
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Here are the files located on the D: partition:
http://i609.photobucket.com/albums/tt179/Vantage72/Untitled-11.png
C3PO

Posts: 1,995
Registered: 01/10/09
Re: Satellite C660 - How to recover to factory state?
Posted: 28-May-2011 08:55   in response to: Vantage in response to: Vantage
 
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Hello

Do you still use the preinstalled OS from Toshiba or have you installed another Windows 7 copy?

Can you start Toshiba recovery media creator?
Vantage

Posts: 11
Registered: 26/05/11
Re: Satellite C660 - How to recover to factory state?
Posted: 30-May-2011 10:02   in response to: C3PO in response to: C3PO
 
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Do you still use the preinstalled OS from Toshiba or have you installed another Windows 7 copy?

I use my own copy.

Can you start Toshiba recovery media creator?

Which driver or utility do I need to install to get that option?

Here's my list
MasterG

Posts: 2,903
Registered: 21/09/09
Re: Satellite C660 - How to recover to factory state?
Posted: 30-May-2011 10:42   in response to: Vantage in response to: Vantage
 
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Do you still use the preinstalled OS from Toshiba or have you installed another Windows 7 copy?
I use my own copy.

Well, this was a big mistake man because you have deleted the Toshiba preinstalled image which included the Toshiba recovery disk creator.
This tool allowed you to create own recovery disk… Now you are not able to create own recovery disk and I think you will need to order the disk to reinstall the notebook bacl to factory settings.
Vantage

Posts: 11
Registered: 26/05/11
Re: Satellite C660 - How to recover to factory state?
Posted: 30-May-2011 11:50   in response to: Vantage in response to: Vantage
 
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There's a complete 11GB image on my D: partition.

I have a hard time believing there's no way I can use it.
Andrej

Posts: 3,246
Registered: 20/12/04
Re: Satellite C660 - How to recover to factory state?
Posted: 30-May-2011 13:06   in response to: Vantage in response to: Vantage
 
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Recovery image saved on second HDD partition can be used with “factory settings” only.
After installing own OS you will lose recovery option and recovery image will be “useless”.
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