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	Replies: 4 - Pages: 1 - Last Post: 24-Nov-2010 08:14 Last Post By: C3PO	Threads: [ Previous \| Next ]

lulu88

Posts: 2
Registered: 22/11/10

Battery does not charge when my Satelite Pro L500 is off
Posted: 22-Nov-2010 05:57

Hi.

I have a Satelite Pro L500. Normally when it is plugged in the DC in and Battery led lights are lit up. Now both are off when it is plugged in and the computer is off. I have found that in this state the battery is not charged. The computer will not switch on while the power is plugged in. If I remove the power source and wait a few mins the computer will now switch on and opperate normally.

If I now plug in the power the leds are lit and the battery is charged

Dr.Lamp

Posts: 1,760
Registered: 25/09/09

Re: Battery does not charge when my Satelite Pro L500 is off
Posted: 22-Nov-2010 07:39

in response to: lulu88

It’s really bad situation.

Is warranty still valid?
Have you thought about contacting Toshiba service and ask for help?

Paolo30

Posts: 3,116
Registered: 21/09/09

Re: Battery does not charge when my Satelite Pro L500 is off
Posted: 22-Nov-2010 16:28

in response to: lulu88

Hm…. You mean the notebook does not boot up when AC adaptor is connected but it powers up if the AC adaptor is not connected?
Looks like an hardware issue… maybe power supply electronic problem…
Of course the AC adaptor should be checked too…

L500 is not a very old notebook series and I think the warranty should still be valid…
In such case everything should be covered by warranty… so don’t loose the time and get in contact with an ASP technician…

lulu88

Posts: 2
Registered: 22/11/10

Re: Battery does not charge when my Satelite Pro L500 is off
Posted: 24-Nov-2010 07:08

in response to: Dr.Lamp

Hi.
Yes it is still under warranty as I purchased it in Aug. I was hoping that Toshiba would answer but I will follow up by contacting them. Thanks for your comments

C3PO

Posts: 1,995
Registered: 01/10/09

Re: Battery does not charge when my Satelite Pro L500 is off
Posted: 24-Nov-2010 08:14

in response to: lulu88

Hello

I don’t think you will get an answer from Toshiba because it’s just an user to user forum only where you can discuss with normal people like you and me... I never saw an official answer from Toshiba here…

Furthermore if it’s a hardware malfunction you need help from an authorized service provider and even Toshiba could do nothing if the hardware must be replaced.

I’m sure you can fix this problem with an ASP!

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