I have a PH3064U-1EXB external hard drive that will turn it self off when in use.
It will also be on and when I go to retrieve a file it then will power off.
But it can be in use for an hour as I will be working files and or pulling them on a constant basis and for no reason it will power off.
Can ANYONE please help me ....
Honestly the power button appears to be sub par and maybe that is the issue BUT there is no rhyme or reason for the power down.
I don't think anyone here will be able to help you. What you need is professional help and exact diagnostic.
If I understand you right this happen periodically, so how to know what is the reason for this. we can just speculate about this but it is probably not real help for you.
Maybe you should contact service and ask for help. Is warranty still valid?
I just got delivery of the external hdd. Unfortunately the power supply included is incorrect - of 5 volts. I am trying to find if I can use an alternative but there are no specifications especially the polarities for the power supply. Can you please let me if the inner pin is positive or negative by looking at your power supply?
Thanks I have already done that but would appreciate if someone can provide the power supply details. I had got this hdd from US and now I am in the UK so returning it is going to be an equally difficult task.