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Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
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Permlink Replies: 6 - Pages: 1 - Last Post: 30-Jun-2009 18:05 Last Post By: Raver
patdec

Posts: 3
Registered: 26/06/09
Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
Posted: 26-Jun-2009 09:44
 
Hi,

My TECRA A10 has a very strange problem since 1 month.
At startup, in windows XP, keyboard or touchpad or both frequently don't work. Only "Fn" keys are operationnals.
I can't use the others. "CAPS LOCK" , alpha keys, etc aren't active. Laptop isn't usable.
I have to restart the laptop in loop while alpha keybord isn't usable.Drivers are update.

I think it's a problem related to Windows.
When the Laptop is booting, I can choose a starting media with directional keys and then see "CAPS LOCK" key is OK ( switch led is working ).
All seems ok . After choosing hard disk media and starting XP, keyboard is out.
No problem IN BIOS.

I reinstalled Windows XP Pro SP3 with the Toshiba CD.
At the beginning, I had no issue with keyboard or touchpad. I restarted laptop and all was nice.
I applied Windows Update and keyboard/touchpad problems were back.

Maybe, there is a conflict driver with a Windows Update ?

Patrice
Chad

Posts: 1,326
Registered: 02/01/06
Re: Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
Posted: 26-Jun-2009 10:28   in response to: patdec in response to: patdec
 
I applied Windows Update and keyboard/touchpad problems were back.
As I understood your message the keyboard and touchpad issues began after running the first MS Windows XP updates.
But after the Win XP installation (without the MS updates) everything worked perfectly… you have no problems with the notebook also using the OS from the Toshiba Recovery disk (Vista for example).

Is it right?

Hmm… that’s strange… because the keyboard driver is a part of the Windows and there are no special keyboard drivers which could be updated.
But there is touchpad driver on the Toshiba European driver page; Alps Electric.

Update the touchpad driver and additionally check if your BIOS is up to date. If the BIOS is not up to date then update it too.

Check it out!
Raver

Posts: 1,783
Registered: 02/12/08
Re: Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
Posted: 26-Jun-2009 14:07   in response to: patdec in response to: patdec
 
Hi

It seems that the Windows update is not full compatible to the touchpad driver or so… But really strange because the keyboard should normally always work.

Can you identify what Microsoft Hotfix is causing this problem?

In your case I would try to update the touchpad and see what happens. Maybe this is a solution for this:
http://eu.computers.toshiba-europe.com => Support & Downloads => Download Drivers

If you have updated the driver give us a feedback. I’m interested in it! :)
patdec

Posts: 3
Registered: 26/06/09
Re: Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
Posted: 26-Jun-2009 15:57   in response to: Raver in response to: Raver
 
Hi,

I couldn't determine what Microsoft Update is causing this issue. After installing, a lot of fixes were downloading and installing at same time.
The Bios is updated. I have downloaded and installed the last drivers for touchpad.

It's weird that "Fn" keys are working but no the other "standard" keys.

Thank for your help
Lars_3

Posts: 2,117
Registered: 02/12/08
Re: Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
Posted: 26-Jun-2009 20:46   in response to: patdec in response to: patdec
 
Hi!

Have you tested an external keyboard on the notebook? Can you notice the same issue on the external keyboard or does it work?
It’s really hard to say what is the reason for this but maybe the internal devices are not working properly or so…

Just check it with external input devices! ;)

Bye
patdec

Posts: 3
Registered: 26/06/09
Re: Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
Posted: 30-Jun-2009 07:53   in response to: Lars_3 in response to: Lars_3
 
Hi,

external usb keyboard and mouse are working properly. I should use the warranty.

Thanks for your replies.
Raver

Posts: 1,783
Registered: 02/12/08
Re: Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
Posted: 30-Jun-2009 18:05   in response to: patdec in response to: patdec
 
Yes, I think that’s a good idea because the external input devices are working.

Thanks for feedback! :)
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