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Forum Terms and Conditions - Legal
Notice
General
Although reasonable effort is made by TOSHIBA Europe GmbH ("Toshiba") to
present accurate information, Toshiba makes no warranty of any kind as
to the accuracy, completeness or reliability of any content, material or
information posted in the forum ("Content"). Registered users ("Users")
posting Content in this forum warrant that the distribution and use of
such Content will not violate other Users' or third-party's rights and
that any such Content complies with the rules on User Conduct set out below.
Toshiba does not exercise control, endorse or has any responsibility over
the views of any User or the accuracy of Content provided. All Content given
is for general information purposes only and does not constitute a legal agreement
between Toshiba and the Users or between Users unless otherwise specified. It
is incumbent on the Users of this forum, to evaluate the utility and appropriateness
of the Contents shared. By submitting Content, the User grants Toshiba a worldwide,
perpetual, sub-licensable, irrevocable, non-exclusive, royalty-free right to use,
host, reproduce, modify, distribute, transmit, display, adapt and publish the Content
to third parties to the extent and in the form or context Toshiba deems appropriate.
Toshiba does not warrant, and Users shall have no right to claim, that any Content
posted by Users will be or will remain published.
In addition to these Forum Terms and Conditions the Toshiba Privacy Policy shall apply
which may be viewed here Privacy Statement.
If a User is located outside of Germany, by submitting Content the User consents
to the transfer and processing of the Content as well as the User's personal data
outside of the User's home country.
User Conduct
All Users agree to comply with the following rules on user conduct ("Content Standards"):
Submissions should be accurate, constructive and polite and may not contain advertising,
spam, unlawful, defamatory, abusive or otherwise objectionable Content. Contributions may
not promote an illegal act especially in disregard of third-parties' privacy or proprietary
rights. Users should comply with the rules of Netiquette.
Any Content shall be topic-related and in accordance with the purpose of this Forum, which
is to enable Users to exchange information with regard to specific technical issues.
Disclaimer of liability
Toshiba shall not be responsible or liable, directly or indirectly for any damage or loss caused
or alleged to be caused by or in connection with the use of the forum or its content, including
but not limited to delays, omissions, and inaccuracies in its content.
External links
In case the Users provide links to other web sites all responsibility and liability by Toshiba
for the legality of its content shall be excluded. However, Toshiba will take all technically
possible and reasonable measures to prevent the use of any illegal or otherwise objectionable
Content in the forum upon receipt of a notice detailing such Content.
Removal of content/Suspension of Account
If you believe that any Content posted on the site is infringing, defamatory, or otherwise
violating, please contact us immediately. We reserve the right in our sole discretion to
delete any Content submitted to or appearing in the forum without any further notice if such
Content does not comply with the Content Standards set out above. However, we are not
responsible for any failure or delay in removing such content. Repeated posting of inappropriate
Content or links in the forum may result in the temporary or permanent suspension of the User's
account.
Applicable Law
The use of the forum and these Forum Terms and Conditions are governed by the laws of the
Federal Republic of Germany.
Webmaster
Email: ForumModeration@Toshiba-tro.de
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Discussion forums allow you to quickly and easily share ideas, opinions, and information.
Organised by topics in an easy-to-follow format, discussion forums are designed so you
can quickly locate information, find other knowledgeable users, and participate in discussions. |
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The content in the forums is structured as follows:
- Forum Categories: Categories represent a collection of forums
as well as
other categories. Often, categories are used to organise
forums into a
tree structure so members can find the right discussions
more easily.
- Forums: Forums are areas where individual discussions take
place as a listing of topics.
- Topics: Topics (also known as "threads") are the
discussions that consist of
one or more messages displayed as a list,
or in a tree structure of messages and their replies.
- Messages: Messages are individual discussion posts made by
community
members.
- Replies: Message replies are posts in response to messages
posted
by other community members. They are organized in a flat or threaded
mode.
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From the main page of the discussion forums, type your term(s) or keyword (s) into the
search box, select which forum(s) you want to search and click the "Go" icon. For more
extensive search features select "Advanced Search" or "User Search".
When your initial search is complete, the "Advanced Search" features appear on the result
page where you can narrow your search by specifying a category, a date range or filtering by username. You can also select the User tab for extended searches on user keywords. |
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Web visitors can view messages without having to register. However, if you wish to post
or reply to a message, you will have to register (if you are a first-time visitor) or login (if
you already have registered) to the Toshiba website. |
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To login into the Toshiba Support
Forums, click on the "Login" link found on the menu bar. From there,
you will be taken to a country selector page and/or the registration
page of your local Toshiba website. If you are already a registered
user, you will need to login by entering your user ID and password. If
you are a new user, you will need to register by completing the
registration process.
If you have accessed the Toshiba Support Forums via a direct link to a
Forum, clicking on the "Login" link will
redirect you to a country selector page. Here you will have to select
the country of your preference and proceed with the login /
registration procedure.
If you are already logged into a local Toshiba website and then
proceed to the Toshiba Support Forums, you will automatically receive
read/write rights to the Forums. With these rights, you will be able
to post your own messages and replies. |
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To reset your password, simply click on
the "Login" link on the menu bar, select your country of
registration, and then click on the "Forgotten your password? We can help..." link. Enter
your valid username in the appropriate field to receive a "password
hint" which is the question that you provided when registering on the
Toshiba website. The system will allow you to enter a new password if
you give the correct answer to your question. Please note that
passwords on the Toshiba websites are encrypted to ensure the safety
of any information you may provide us. |
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To create or update your preferences,
click the "My Profile" link on the menu bar. Your Profile, Forum Settings and Watches may
be set from here. To edit these settings, complete the appropriate
fields or update existing information. Click on "Save" or "Update" to save changes
made.
On your Profile pages, your Questions marked as questions on posting a topic can be viewed.
As well, you can view your Draft postings and select one to finish it.
It is also possible to view the profiles of other users who have
posted to the forum. To view a profile of another user, click on their
username wherever you see it as a link. You can also search for a
username or ID using the search feature. |
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A watch notifies you if there has been
an update to a topic for which you have indicated interest.
Notifications may be sent through the web or via e-mail.
To add a topic to your watch list, click on "Watch This Thread" at the
top of the topic page. Click on "Stop Watching Thread" to end the
e-mail notifications. Similarly, both Categories and Forums can
be watched
Inactive watches automatically expire after 90 days
To view the current list of topics you are watching, click on "My
Profile" and then "Your Watches". From this screen you can choose a
time to receive e-mail notifications when new posts are made. To prevent
any watch from being automatically deleted after 90 days, simply tick
the "save" option, then click the "Update" button.
To delete a watch, tick the "Delete" box of the watch you want to
delete and then click the "Delete" button. |
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To start a new topic, choose the appropriate category and then forum and select "Post New Thread".
Type your topic header in the subject line and type a message in the message box.
Note: If your posting is a question, please tick the "Mark this thread as a question" box so that other
forum users know that you are posing a question to the forum. Ticking this box will place
a question mark before your posting in a forum posting list.
Before you post your message, you can spell check it by clicking on the "ABC" button.
You can preview your message before setting it live to see how it will appear simply by clicking
on "Preview". You can also post your message without previewing it before hand by clicking "Post Message".
To post a reply to a topic, select the reply icon next to the message to which you wish to reply.
If you want to respond to a specific text from an original message, click on the "Quotes" or "Double Text Balls"
to add the text from the original post into your message. |
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You can format your message text by using Bold, Italics and Underline buttons. To format
portions of text, highlight desired word/phrases and click on the desired format button.
This will format the text in the message field. Other text formatting functions are available to you dependent on the text editor you are using. "Rich Text" and "Plain Text" editors
are available to you. |
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To check the text of your message for proper spelling, just click the "ABC" icon on the message post screen and a pop-up spell check tool will
appear in a separate window.
If our spell check dictionary does not recognise a word in your message, it will appear highlighted in a box. You can correct it yourself by simply typing the correct spelling in the
"Change to" field. If the dictionary has any suggestions, you will be able to see them in the "Suggestions" box.
To choose one of the suggestions, simply select the suggestion you would like to
use and click on the "Change" button. This can be done for each of the words you
would like changed. Otherwise select the "Ignore" button to skip the word.
When you are finished checking your entire message, click on the "Save" button to
save your changes and post them to your message. You can then continue editing your message, or post the message. Note that the "Save Now" button will save your message as a draft.
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Yes, messages may be edited or deleted for content, or moved to more applicable
discussion areas at the sole discretion of Toshiba. While Toshiba will not censor
members' thoughts, a posting that is deemed not acceptable may be edited and/or
removed without notice at the discretion of Toshiba.
Examples of such posts include:
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Off-topic comments not related to a technical issue regarding a
Toshiba product or related business support issue.
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"Rants", "slams", or legal threats against Toshiba
or another company or competitor, similar to "chat room"
behaviour.
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Threatening, defamatory, or abusive posts, either between forum
members or directed towards a Toshiba moderator, employee, or management.
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Bigoted, hateful, racially offensive, or religious comments.
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Language that promotes illegal activity or discusses illegal activities
with the intent to commit them.
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Unauthorized copyrighted material.
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Advertisements or posts that contain any form of commercial solicitation.
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Spam messages or posts repeated on various boards and folders with little or no reference to relevant topic.
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Personal phone numbers and addresses (to protect privacy).
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Vulgar, obscene or indecent language, information, or images.
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Hyperlinks that lead to sites that violate any of the Forum guidelines.
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Posts that solicit or promote the use of an illegal substance.
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The dissemination of computer viruses or other destructive material.
- Posts where a person impersonates another person or affiliation with
an entity, including, but not limited to, Toshiba.
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Reward points are a virtual currency users can use to encourage others to answer their questions. Question authors can decide to assign reward points to
their topic by selecting the "Helpful Answer" or "Correct Answer" buttons on the replies to their topic. Replies marked as "Helpful Answer" are assigned 5 reward points and replies
marked as "Correct Answer" are assigned 10 reward points. Each topic can be given two "Helpful Answer" pointers, but only one "Correct Answer" pointer can be selected. Once these
selections are made they can not be changed, so please select replies which deserve to be marked as "Helpful" or as "Correct". Simple calculations are then done to compute the top users
(by reward point) in certain categories or overall. Reward point summaries are displayed in each user's profile page. |
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Your member profile reflects the Status Level you have earned to date. Your status level is tracked based on the earned reward points you have obtained
through your replies to topics being marked as "Helpful Answer" or "Correct Answer". Reward points earned are displayed in brackets beside the Status Level. Your Status Level is visible to other
community members, providing you an opportunity to establish yourself as an expert in a given discussion area. You can view your Status Level and points earned by clicking the above "My Profile" menu
point. |
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Only the question author can assign reward points to a given response. If you submit a new topic with the "Mark this thread as a question" box ticked,
and another member replies to your question, you will see a two buttons; "Helpful Answer" and "Correct Answer" next to the reply (you must be logged in to see this). Click on the button, which gives
the best response to the reply. Note that you can select two "Helpful Answer" pointers, but only one "Correct Answer" pointer. Once these selections are made, they can not be changed so please select
replies which deserve to be marked as "Helpful" or as "Correct". |
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Every response to your question is eligible to be marked as "Helpful" or "Correct". When a truly awesome reply comes in that deserves a "Correct Answer"
pointer, you can mark it so! However, try to mark answers as "Helpful" or "Correct" based on the true value it provides. Use the following scale as a guideline:
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N/A: The answer was simply a point of clarification to my
original question or the answer did not really help answer my question. |
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5 : The answer helped with a portion of my question, but I
still need some additional help! |
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10 : The answer has solved my problem completely! |
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Top users are individuals who have collected a number of points for answering postings. A user who has posted a question assigns the respondent a number
of awards points by marking a respondent's replies as "Helpful" or "Correct". 5 reward points are assigned for a "Helpful Answer" and 10 reward points are assigned for a "Correct Answer". The
individual users collect these points.
There are five levels of user groups in the Toshiba Technical Support Forums, based on the number of points that a user has earned. These include:
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Beginner - 0-49 pts |
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Enthusiast - 50-149 pts |
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Aficionado - 150-299 pts |
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Scholar - 300-699 pts |
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Master - 750-upward pts |
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TOP SUPPORT SITES
